HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).
HOW SAFE IS MY PERSONAL INFORMATION?
WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?
We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.
HOW DOES SHIPPING WORK?
The Kokee shop partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as China, Europe, Thailand, India, etc. Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee. Because we ship directly from our partners in these countries, your item may take 12-40 business days to arrive. Please do not panic if it does not show up immediately, it's on its way :). We offer international shipping options too - no matter where you are, you can buy from us!
Orders will go through 2 phases before being delivered:
1. Order processing time: The amount of time it takes for us to prepare your order for shipment. This involves the securing of stocks, in some cases, and the checking of Product Quality, Due to the surge in sales and impact of the epidemic recently, efficiency of warehouse will be delayed in 3 - 4 days.
2. Shipping time: The amount of time it takes to receive your order after your order has shipped. Shipping times can vary depending from 12 - 40 days.
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us and we'll help guide you through the process to send the item back.
CAN I CANCEL MY ORDER?
Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you want to cancel your order.
All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.
HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
Send us an email via this form and we'll get back to you as soon as we can.
WHAT COUNTRIES DO YOU SHIP TO?
WHAT ITEMS CAN'T BE RETURNED?
You can check more details on our Refund Policy.
HOW TO INITIATE A RETURN?
Kindly contact our Customer Support. Our friendly Customer Service Representatives will respond to your request within 24-48 hours. Depending on the cause of the return we will put in our best efforts into correcting any issues you may encounter, but we will be needing photos of the items to verify any claims. With your assistance in completing any required additional steps, we'll ensure that issues are straightened out to your satisfaction and in the least amount of time possible.
Before you proceed, please take time read through our Refund Policy for more information on how much you may expect to receive for a return.
HOW DO I TRACK MY ORDER?
You can track your order on our website through Order Number or Tracking Number. Also, you can contact our Customer Support for shipment information.
HOW MUCH IS THE COST OF THE DELIVERY?
It is free shipping on all orders.
DO I NEED TO REGISTER BEFORE PLACING AN ORDER?
You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.
I RECEIVED A WRONG ORDER OR BROKEN, DAMAGED ITEMS?
You will have to reach out to us via our Customer Support.
Please make sure to attach photos showing the package.
HOW DO I APPLY MY DISCOUNT CODE?
On the checkout page, enter your discount code under the 'Discount' field. Please note that only one discount can be applied per order, and each discount has one use per customer.
I LOVE YOUR PRODUCTS, BUT ARE THEY SAFE?
Yes. We have made sure that none of our products do contain any dangerous material or any other material that could endanger your personal health.
HOW LONG WILL IT TAKE TO RECEIVE A TRACKING NUMBER?
It will take usually between 3-5 business days. If for any reason you have not received your shipping confirmation email, please let us know by emailing firstname.lastname@example.org. We will be happy to find out what exactly is going on with your order.
WHICH CURRENCY WILL I BE CHARGED IN?
We process all orders in USD. While the content of the cart may be displayed in several currencies, you will checkout using USD at the most current exchange rate.
WHAT IF I HAVE A QUESTION NOT LISTED HERE?
Contact us at email@example.com and we will follow-up with you within 24 hours.